・We also accept repairs at our stores nationwide, not just the online shop or store where you purchased your product.
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-When requesting repairs, please bring your proof of purchase along with the product and any damaged parts.

・Whether or not repairs are possible, as well as the time and cost involved, will vary depending on the condition of the item. We will provide you with an estimate after taking the item in and checking its condition.

- If you present your purchase certificate and a malfunction occurs while using the product normally in accordance with the instructions, we will provide a free repair service for one year from the date of purchase.

*However, there will be a charge in the following cases.

- If more than one year has passed since the date of purchase - If you do not present a proof of purchase - If the product has malfunctioned or been damaged due to carelessness, or if parts have been lost - If the product has minor scratches or discoloration of the crystal or metal that occurs during use

・During repairs, we may use some substitute products or parts.

*Please note that depending on the condition of the product and the type of repair required, we may be unable to accept your request or may need to keep it for an extended period of time.
*If you are unable to visit our store and would like to have your item repaired by mail, please contact us using the inquiry form.