inquiry
For inquiries about products/orders, please contact customer service using the inquiry form below or by phone.
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* Please check the FAQ before contacting us .
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Please note that it may take several days for us to respond.
Grosse Glacé Customer Service
TEL: 03-6741-7156
*Weekdays 10:00-17:00
(Excluding Saturdays, Sundays, public holidays, New Year's holidays, and summer holidays)
Free shipping for orders over 24,200 yen
Free shipping for purchases totaling 24,200 yen or more (within Japan only)
Gift wrapping available
All products will be delivered in gift wrapping.
Shipping time
Normally, orders are shipped within 1 to 4 business days (excluding Saturdays, Sundays, and holidays) from the date of order.
International shipping available
Shipping costs are a flat rate of 2,500 yen. (*We do not ship to China, Hong Kong, or Taiwan. Thank you for your understanding.)